THE LIVE FINESSE SHOP

FAQ

SHIPPING & HANDLING

+ When can I expect my order?

After an order is placed, please allow 5-10 business days for your order to be received. We appreciate your patience as this is a new store and we aim to fulfill orders in a timely manner.

Potential delays could occur due to various reasons including but not limited to peak holiday seasons Thanksgiving and through January.

+ What is your refund/return policy?

Items are made to order and we do not have them on hand. We cannot offer refunds, returns, or exchanges on these items.*

In the event you a damaged/incorrect items please email info@livefinesse.com within 5 days (w/ a photo included). The same product you ordered will be resent. There are no replacements based on size.

Please check sizing recommendations on each product before ordering.

+ Why have I only received half my order?

Some pieces are printed and shipped by our manufacturer while others are packaged and shipped in-house from Charlotte, NC. Your order may be broken up and sent seperately.

+ What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express credit card payments. PayPal payments are also accepted. We do not accept personal checks, money orders, phone orders, or direct bank transfers.

+ I ordered the wrong size. Can I get a refund or exchange my order?

Unfortunately, The products in The Live Finesse Shop are print to order, therefore, we do not offer refunds or exchanges. If you have a special circumstance, please email us at info@livefinesse.com

+ There is something wrong with my order. Who do I talk to?

Please send a detailed message to info@livefinesse.com.

+ I haven't received an order confirmation?

Most of the time, if an order confirmation has not been received it is because of a wrong/misspelled email address was given at checkout. Please email info@livefinesse.com to update your email.

INTERNATIONAL SHIPPING

+ Do you ship internationally??

Yes we ship to countries. However, please keep in mind that international orders can take up to 6 weeks to reach you. Unfortunately, our price for shipping does not take into account any customs charges from your country.

APPAREL QUESTIONS & CARE

+ Why do your crop tops only run through XL?

Unfortunately, at this time our current manufacturer only carries crop tops through size XL. We are actively seeking an additional manufacturer that will be able to fulfill larger sizes.

+ How do I wash and care for my apparel items?

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

+ How do I wash and care for my cups/tumblers?

Tumblers: Do not use bleach or products containing chlorine when cleaning this product. Hand wash with non-abrasive sponge to prevent scratches.

Cups/Mugs: Dishwasher and microwave safe

EYELASH CARE

+ How do I care for my Live Finesse Beauty eyelashes?

REMOVE

STEP 1

Your day is over, properly remove your lashes so they can last.

STEP 2

When done wearing the lashes, gently remove them by lifting the band of the lash off of the skin at the inner corner of the eye, then using that bit of base to gently remove the remainder of the lash. NEVER pull on the lashes to remove, always use the band.

STEP 3

Repeat for the other eye.

STEP 4

Store your lashes in the Live Finesse Beauty storage box that the lashes came in.

CARE

STEP 1

Store your lashes in the storage box they arrived in to keep them clean, dry and protected from getting harmed.

STEP 2

If your lashes have buildup on them, DO NOT GET THEM WET, this will ruin them. To clean off any buildup gently brush your lashes with a clean spooly. You may also carefully remove leftover glue on the band of the lash with tweezers. Please NEVER get your lashes wet.

STEP 3

When properly cared for your Live Finesse Beauty Lashes are reusable around 25+ times

TIP: To to increase the longevity and maintain the original style of your Live Finesse Beauty Lashes even further, do not apply mascara directly on them. Instead, apply mascara to your natural lashes first, allow it to dry, then apply your Live Finesse Beauty Lashes.

BLOGGERS, VLOGGERS, & INFLUENCERS

+ Do you work with bloggers/influencers?

This portion of Live Finesse is coming soon. Please be on the look out for further information about this opportunity.